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Building the Foundation for Effective LMS Change Management

#Twitter: 
#olc50625
Presenter(s)
Tim Walker (Loyola University Chicago, USA)
Bruce Montes (Loyola University Chicago, USA)
Session Information
October 15, 2015 - 1:30pm
Track: 
Institutional Strategies & Innovations
Major Emphasis of Presentation: 
Practical Application
Major Emphasis of Presentation: 
Theory/Conceptual Framework
Institutional Level: 
Universities and Four Year Institutions
Audience Level: 
Intermediate
Session Type: 
Information Session
Location: 
Oceanic 5
Session Duration: 
45 Minutes
Session: 
Concurrent Session 7
Abstract

Prioritizing requested changes to an LMS can be difficult to navigate. A medium-sized institution shares its experience adopting a formal governance process.

Extended Abstract

Many institutions face the ongoing challenge of maintaining a reliable learning management system (LMS) with a familiar interface, while providing the flexibility to accommodate change. This session will explore the topic of change management as it relates to instructional systems, as well as the need for adopting a formal LMS governance process.

At the conclusion of this session, participants will be able to 1) recognize change management as a critical component to successful LMS administration, 2) identify key stakeholders in LMS change management, and 3) assess the effectiveness of their existing LMS governance process.

The presenters will share their experience migrating to an open-source LMS, and the corresponding need to develop a comprehensive governance process for managing change requests. This will include an overview of the prior change model, defining types of changes, the methods taken to identify and engage key stakeholders, and the technology roadmap used to adopt a new governance process. Additionally, the presenters will visually walk through the steps of this new governance process from initial request, to final approval, and ultimately implementation.

Participants will be encouraged to ask questions, describe their change management experiences, and to highlight similar factors in successful LMS administration.

Lead Presenter

Tim Walker is the Manager of Instructional Technology and Research Support and Loyola University Chicago. He has almost 20 years of experience in higher education providing technical support to faculty, students and staff. In his current role, Tim oversees the administration and support services for the University’s instructional and research systems, as well as all classroom technology. Prior to joining Loyola, he worked in a similar capacity at National Louis University. Tim holds a bachelor's degree in business administration from Marquette University, a master's degree in human services administration from National Louis University, and a certificate in distance education from the University of Wisconsin-Madison. He is a regular presenter at local and national conferences including most recently at the Online Learning Consortium Emerging Technologies Symposium (2015), the International Society for Technology in Education Annual Conference (2014), the United States Distance Learning Association Annual Conference (2013), the Annual Conference on Distance Teaching & Learning (2011, 2012), the EDUCAUSE Midwest Regional Conference (2012), and the Annual Supporting Learning and Technology in Education Conference (2011, 2012, 2015). His presentations focus on best practices for instructional system administration, and models for providing effective faculty development in teaching with technology.