Sponsor Videos

Software Secure

Keypath Education

Conference News

LinkedIn FaceBook YouTube GooglePlus www.instagram.com/onlinelearningconsortium


Download the Mobile App
IOS  |  Android
OLC Mobile App

Make your travel arrangements

Yoga with Jan

Add to my registration


American Higher Education in Crises book cover

Join keynote speaker Goldie Blumenstyk for a book signing.

Books are available for pre-purchase for $16.95 (+tax). 
Read more

Conference Program now posted! This year's line-up includes:


OLC Excellence and Effective Practice Award Recipients Announced


Add/remove sessions from the Program Listing on the website or in the mobile app to create a list of sessions you want to attend!

My Schedule

Join Keynoters Goldie Blumenstyck (Chronicle of Higher Education) and Phil Hill and Michael Feldstein (MindWires Consulting)

BYOD to learn, explore, and share knowledge within this lab environment

Test Kitchen

Save the Dates

22st Annual OLC International Conference
November 16-18, 2016 | Orlando, Florida | Walt Disney World Swan/Dolphin Resort

OLC Innovate 2016 - Innovations in Blended and Online Learning
April 20-22, 2016 | New Orleans, LA | Sheraton New Orleans Hotel

Learnings From Online: A Decade Of Client Perspectives

Susan Wasser (AskOnline, USA)
Session Information
October 14, 2015 - 2:45pm
Institutional Level: 
Multiple Levels
Audience Level: 
Session Type: 
Vendor Showcase
Europe 8
Session Duration: 
45 Minutes
Concurrent Session 3

In this presentation you will see examples of “Best Practices” in online tutoring and advising support from several of AskOnline’s institutional clients. 

Extended Abstract

AskOnline has been supporting online tutoring and advising programs in higher education for more than a decade. We have seen a decade of students, tutors, advisors, administrators, coaches, program directors and other vested parties interact with emerging technologies to provide better academic support to achieve the ultimate end-game: better graduation statistics and graduates getting better jobs.

AskOnline’s technology has emerged in part because of the ways our clients decide to use it. A number of factors come into play that determine whether programs will adopt real time connectivity with students, or delayed forms of interactions.

In this presentation you will see examples of “Best Practices” in online tutoring and advising support from several of AskOnline’s institutional clients. Issues you will hear about will include:

  • Factors that determine benefits of asynchronous vs. synchronous connectivity with students
  • Measuring the benefits of using your own staff vs outside providers
  • The most effective reports to run as you evaluate aspects of your online support
  • Turning points: how accreditation reviews and other institutional initiatives make a case for outsourcing
Lead Presenter

Susan Wasser is National Sales Manager for AskOnline. Susan has been working with educational technology, both K-12 and Higher Education since 2008. 


Susan Wasser
National Sales Manager
AskOnline, Inc.