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22st Annual OLC International Conference
November 16-18, 2016 | Orlando, Florida | Walt Disney World Swan/Dolphin Resort

OLC Innovate 2016 - Innovations in Blended and Online Learning
April 20-22, 2016 | New Orleans, LA | Sheraton New Orleans Hotel

Making Online Student Retention a Priority

Karen Vignare (UMUC, USA)
Elizabeth (Beth) Mulherrin (UMUC, USA)
Session Information
October 14, 2015 - 2:45pm
Student Services and Learner Support
Major Emphasis of Presentation: 
Practical Application
Institutional Level: 
Universities and Four Year Institutions
Audience Level: 
Session Type: 
Information Session
Americas Seminar
Session Duration: 
45 Minutes
Concurrent Session 3

University of Maryland University College is strategically focused on improving student retention through use of leveraged analytics and tactical interventions.

Extended Abstract

UMUC has focused on improving retention repeatedly throughout the last fifteen years. This evolving view of retention to address the needs of all populations at UMUC has offered a transformation in the current paradigm. As a result, several of the new initiatives, including policy and redesign changes have been highly successful in the undergraduate school at UMUC. One of the major outcomes of the model in this past year has be the formation of a new retention committee. This committee's work is now guided by more sophisticated approach to analytics to make date driven decisions about retention trends. UMUC leverages internal capacity from our Office of Analytics and multiple tools including Civitas Learning and the PAR framework to now more accurately measure retention initiatives. During this presentation we will discuss how we have combined the evidence based measurement with a retention model based on research. This has resulted in a fine-tuned a retention model that is customized for UMUC students.
University of Maryland University College (UMUC) is a four-year public university offering online degree programs to a diverse population of working adults. As the largest public open access online learning institution, UMUC recognizes the importance of creating an environment which puts student success first. In fall 2012, 34% of UMUC's stateside students were African-Americans, and minority students comprised 47% of the total enrollment. Forty nine percent of UMUC stateside students are working parents. As of spring 2013, 78% of undergraduate students enrolled in UMUC's stateside programs were working full-time. The median age for students enrolled in UMUC's stateside undergraduate programs is 31 years old. Approximately 20% of our students in FY 2013 were awarded Pell grants. Given the diversity of the population of the students being served the issue of retention for population who have historically been underserved is a critical issue.
Attendees will learn about:
- Model for Retention of non-traditional online students and research basis
- Demonstration of analytic tools
- Intervention measurement
- Rollout of student success initiatives

Lead Presenter

Karen Vignare, Ph.D., currently serves as Vice Provost, the Center for Innovation in Learning and Student Success at University of Maryland University College (UMUC) leading the search and evaluation for next generation learning models. Karen is responsible for implementing collaborative innovations which may include prior learning, course design, analytics, adaptive learning, e-resources, open educational resources, instructional design changes and competency based models. She was previous a Director at MSUglobal at Michigan State University. MSUglobal is responsible for helping departments at MSU integrate emerging technologies. She publishes regularly on various topics in online learning. She has a Ph.D. from Nova Southeastern University and a M.B.A from the University of Rochester's William Simon School of Business.