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22st Annual OLC International Conference
November 16-18, 2016 | Orlando, Florida | Walt Disney World Swan/Dolphin Resort

OLC Innovate 2016 - Innovations in Blended and Online Learning
April 20-22, 2016 | New Orleans, LA | Sheraton New Orleans Hotel

In Search of a Quality Online Program: Steps for Program Evaluation and Improvement

Kaye Shelton (Lamar University, USA)
Karen Pedersen (Online Learning Consortium, USA)
George Saltsman (Lamar University, USA)
Session Information
October 13, 2015 - 9:00am
Institutional Strategies & Innovations
Major Emphasis of Presentation: 
Practical Application
Institutional Level: 
Multiple Levels
Audience Level: 
Session Type: 
Pre-Conference Workshop
Asia 5
Session Duration: 
7 Hours
Pre-Conference Workshop Session 1

There is a fee for this Full Day Pre-Conference Workshop: $325 Early Bird / $350 Full Price / $375 Onsite Price

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Participants will learn to apply the OLC Quality Scorecard metrics, uncover and evaluate quality indicators in key categories, and consider thoughtful recommendations for implementation.

Extended Abstract

The concept of 'quality' in online education can be elusive and complex. Nevertheless, we must diligently pursue the advancement of quality in our online programs.. Through an educational research study with several dozen seasoned online educators a process for quality evaluation was developed. The 2014 OLC Scorecard continues to advance the field, simplifying the steps needed to identify, measure and quantify elements of quality within an online education program. Participants will learn how to apply the OLC Quality Scorecard metrics, uncover, and evaluate quality indicators in key categories, and consider thoughtful recommendations for implementation. In addition, participants will share best practices and discuss barriers and challenges in online program quality.

Lead Presenter
Kaye Shelton

Kaye Shelton, Ph.D. is an Associate Professor of Educational Leadership in the College of Education's Center for Doctoral Studies at Lamar University. Previously as the Dean of Online Education for Dallas Baptist University, she led the development and ongoing operations of their online education programs with over 55 majors and degrees offered fully online. She is certified as an online instructor, teaching online since 1999, and also an online education consultant. Her education includes an M.S. in Education emphasizing Online Teaching and Learning from California State University-East Bay and a PhD in Educational Leadership (Higher Education) from the University of Nebraska. She has published numerous articles and chapters in the field of online education, including a book entitled An Administrator's Guide to Online Education. Winner of two exemplary online course awards, a Sloan-C Effective Practice award and the John R. Bourne award for her research on the Quality Scorecard for the Administration of Online Education Programs, the NCPEA Morphet Dissertation award, and 2014 CITE award, she has spoken at numerous conferences and workshops, regarding the creation of an online education program and the best practices for teaching online and faculty support. She has also served as an adviser regarding online education programs for several peer institutions. Dr. Shelton has been a mentor with the Sloan-C teaching certificate program since its inception and teaches workshops on the Quality Scorecard for the Administration of Online Education Programs.

Karen PedersenDr. Karen Pedersen recently stepped into the role as Chief Knowledge Officer for the Online Learning Consortium (OLC). Prior to joining OLC, Pedersen served as the Associate Vice President for Extended Campuses at Northern Arizona University. In this role she was responsible for leading a system-wide enrollment management transformation as well as managing marketing, technology, and academic operations. Previously, she served as the Vice President for Professional Studies at Southwestern College (Kansas) for eleven years. Her responsibilities included envisioning and building an online program from the ground up (including seeking regional accreditation approval) and launching over 25 innovative online programs. Additionally, Pedersen had responsibility for expanding military partnerships, engaging in strategic infrastructure projects, as well as positioning the institution in an enrollment growth trajectory. Pedersen also held the academic associate dean and dean roles at Upper Iowa University’s Extended University. In these roles she was responsible for curriculum development, resolving academic issues, supporting learner success, as well as faculty hiring, training, and evaluation. She also built the foundations for an online operation and traveled internationally to develop partnerships in Singapore, Hong Kong, and Malaysia while at UIU. Prior to starting her administrative career, Pedersen served as a faculty member at the University of Nebraska at Kearney. Pedersen holds bachelor of science and master of science degrees from the University of Nebraska-Lincoln and a doctor of philosophy degree from Oklahoma State University. She has been active with the OLC Quality Scorecard, deploying it at two institutions and serving as an OLC instructor and reviewer.
George Saltsman

George Saltsman is an Associate Research Professor in the Center for Doctoral Studies in Global Educational Leadership at Lamar University. This role follows 17 years as the Executive Director of the Adams Center for Teaching and Learning at Abilene Christian University. While at ACU, George helped design ACU Connected, the world’s first one-to-one program to provided all students and faculty with an iPhone or iPod touch (and now iPad) as a platform for exploring advanced digital learning.

George is an Apple Distinguished Educator, mobile learning policy advisor to UNESCO, and winner of multiple awards, including Campus Technology Innovator of the Year, Blackboard Catalyst award, and The New Media Consortium’s Center of Excellence award. As a higher education consultant to Apple, Google, AT&T, Alcatel-Lucent, Pearson and other international technology corporations, George routinely works to advance the effectiveness of technology in education. As a researcher, George has overseen 42 empirical investigations into digital learning working with partners that include Cambridge University Press and Bell Labs. George is co-author of An Administrators Guide to Online Education and multiple other works focused on the integration on technology in education.