Penn State University's secure Web site provides students with easy access to their academic records and allows them to take more responsibility for their education at the university. At the same time, the online process maximizes human resources at PSU and creates a more cost-effective service.
An interactive academic advising and information system implemented at Penn State, called the Comprehensive Academic Advising and Information System (CAIIS), provides an opportunity for students and advisers alike to better utilize advising time. Students have information available to them 24/7, allowing them to take more responsibility for their academic pathways.
According to a report that nominated Penn State for a national award (ACE Academic Excellence and Cost Management National Awards Program), the implementation of this new Web-based advising program has resulted in a cost savings of approximately $1 million.
The costs have not been detailed in the reporting, only the cost savings. However, the implementation of this comprehensive advising practice has significantly reduced transaction time normally associated with phone calls, walk-in visits, and letters. This new advising service maximizes available staff time and provides consistent and efficient information for students.