Comprehensive Academic Advising and Information System

Author Information
Author(s): 
Tana Bishop
Institution(s) or Organization(s) Where EP Occurred: 
Pennsylvania State University
Effective Practice Abstract/Summary
Abstract/Summary of Effective Practice: 

Penn State University's secure Web site provides students with easy access to their academic records and allows them to take more responsibility for their education at the university. At the same time, the online process maximizes human resources at PSU and creates a more cost-effective service.

Description of the Effective Practice
Description of the Effective Practice: 

An interactive academic advising and information system implemented at Penn State, called the Comprehensive Academic Advising and Information System (CAIIS), provides an opportunity for students and advisers alike to better utilize advising time. Students have information available to them 24/7, allowing them to take more responsibility for their academic pathways.

Supporting Information for this Effective Practice
Evidence of Effectiveness: 

According to a report that nominated Penn State for a national award (ACE Academic Excellence and Cost Management National Awards Program), the implementation of this new Web-based advising program has resulted in a cost savings of approximately $1 million.

Estimate the probable costs associated with this practice: 

The costs have not been detailed in the reporting, only the cost savings. However, the implementation of this comprehensive advising practice has significantly reduced transaction time normally associated with phone calls, walk-in visits, and letters. This new advising service maximizes available staff time and provides consistent and efficient information for students.